Documents Required for Stay Casino Verification

Get Your Documents Ready: The Full Accepted List

Stay Casino verifies every player under its Curaçao licence. The checks confirm three things: you are who you say you are, you live where you registered, and the payment method is genuinely yours. Nothing exotic gets requested.

Here is what the casino accepts, grouped by purpose:

• Identity — a government ID card, a passport, or a driver's licence. One of the three is enough.
• Address — a utility bill, bank statement, or council document showing your name and home address.
• Payment ownership — a photo of your card (with the middle digits hidden) or an e-wallet screenshot tying the account to your name.

The full set at Stay Casino is: ID card, passport or driver's licence, proof of address, and proof of ownership of the payment method used. You send them once. Approved files stay on file for future withdrawals, so you rarely repeat the process unless something changes on your account. Verification takes 24-72 hours once the documents land in review.

A quick word on timing. The smart move is to verify right after you register, not at the moment you want your money out. Do it early and your first withdrawal — minimum A$30 — leaves as soon as you request it, with crypto and e-wallets clearing inside 24 hours. Leave it until payout day and the 24-72 hour review sits between you and your winnings. Uploading is done inside your account area, never by open email, and the casino handles the files as part of standard anti-money-laundering checks tied to its licence.

Documents Checklist Before You Upload

Run through this table before you hit send. Files that meet these rules clear on the first pass; blurry photos and expired dates are the two biggest reasons a document bounces back.

Keep every file under a reasonable size and in colour. Black-and-white scans of ID often get rejected because the security features do not show. If you are unsure a document qualifies, the payments page and 24/7 live chat can confirm before you upload.

Proving Where You Live

Proof of address trips up more players than the ID stage. The rule is simple: the document has to carry your name, your full residential address, and a date no older than three months.

Documents that work well:

• Electricity, gas, water or internet bills
• A bank or credit card statement
• A council tax or government-issued letter
• A landline or broadband contract

Mobile phone bills are hit or miss, so lean on a utility bill if you have one. Screenshots of online banking count, provided the bank's name, your name, and the address all sit in the same frame. Do not crop the header or the date — reviewers need both to time-stamp the file. If your latest bill is paperless, download the official PDF straight from your provider rather than photographing a screen. Address and ID names must match your registration details exactly; a middle name on one document and not the other can hold things up.

What does not count? Handwritten notes, delivery receipts, marketing letters, and anything with a partial address. If you have just moved, wait for a bill at the new address rather than sending an old one — a document that predates your registration by too long gets flagged. One clean, recent utility bill usually settles the whole address stage in a single upload.

Showing Where the Money Comes From

Most players never see a source of funds request. It only surfaces when you deposit or withdraw large amounts, when activity looks unusual for your profile, or when anti-money-laundering rules under the Curaçao licence require a closer look. It is routine, not an accusation.

When Stay Casino does ask, you supply a document that explains where the money originated. Common examples:

• Recent payslips or an employment letter
• A tax return or self-assessment statement
• Bank statements showing salary or savings deposits
• Proof of sale, an inheritance letter, or investment records

Turnaround matches the standard KYC window of 24-72 hours once the paperwork is received. Send a clean, complete file the first time and you avoid a second round of questions. If a request feels unclear, ask live chat exactly which figure or period the review team needs covered — that single question usually saves a day.

Verifying Your Identity Document

Your ID is the anchor of the whole check. Stay Casino accepts a national ID card, a passport, or a driver's licence, and any one of them is enough on its own.

Photograph it properly and you are done in minutes:

• Lay the document flat on a plain, dark surface.
• Use natural light and switch off the flash to kill glare.
• Capture all four corners — cropped edges get rejected.
• Make sure the name, date of birth, photo, and expiry date are sharp and readable.
• Check the document is still in date. Expired ID does not pass.

For a driver's licence, send both the front and back. For a passport, the photo page alone works. The name on your ID has to line up with the name on your Stay Casino account and, later, with your payment method. When those three match, the whole file clears fast. You can read more about the ID and passport check or see how long verification takes end to end. Even a game session — say a few rounds of Keno — can wait until your account is fully cleared, so verify early.

Common Questions About Stay Casino Verification