Proof of Address at Stay Casino: Documents That Get Accepted

Work out what makes an address document valid

A proof of address does one job: it links your name to a physical home in a document a third party issued. Stay Casino, licensed in Curaçao, checks it as part of the same Know Your Customer round that covers your identity document and proof that you own your payment method. The address step is where a lot of players stall, usually because they send the wrong kind of paper.

Three things have to line up on every accepted document. Your full name printed in full. Your residential address, the same one on your account. And a recent issue date, because an old bill tells the reviewer nothing about where you live now.

The name and address on the document must match your player profile character for character. A shortened first name, an old flat number, a street spelled differently after a move, any of these bounce the check back. Update the account details first if something has drifted, then upload.

One rule catches people out more than any other: the document must show a residential address, not a PO box, and it must carry the letterhead or logo of whoever issued it. A screenshot of an online account with no issuer branding rarely passes. Neither does a document you typed yourself. The reviewer needs to see that an outside organisation put your name next to that address.

Track down a document you already have

You almost certainly own a qualifying document already. Most people just never think of their utility bill as an official record. Start with the post that lands in your letterbox or the accounts you can log into.

Utility providers are the easiest source. Electricity, gas, water and internet accounts all send statements with your name, address and a clear issue date. If you have gone paperless, log in and download the PDF, or ask the provider to email a dated copy. Banks work the same way: a posted statement or a PDF from online banking both carry everything a reviewer wants.

Government letters are the strongest option when you have one to hand. A tax notice, a council rates notice or an electoral roll confirmation is issued by an authority and rarely gets questioned. Rental agreements and tenancy letters from a managing agent count too, as long as they show the current lease and are signed.

A quick way to find one without hunting through drawers:

• Open your online banking and download the latest statement as a PDF.
• Log into your electricity or internet provider and pull the most recent bill.
• Check the last month of physical post for anything on official letterhead.
• Search your email for statements your providers sent as attachments.

Whatever you pick, send the full document. A cropped corner showing only the address strip gets rejected because the reviewer cannot confirm the issue date or the issuer sitting at the top of the page.

Check which documents qualify and how fresh they must be

Not every document ages the same way. A utility bill from six months ago proves nothing, while a signed lease can stay valid far longer. The table sets out what Stay Casino accepts and the recency each type needs, so you send something that clears on the first attempt.

The three-month rule is the one to remember for bills and statements. If the date on the page is older than that, the document has lapsed for verification even though it was perfectly valid when it arrived. Pull a fresh copy rather than resending last quarter's.

Send the document in full colour, as a PDF or a clear photo. Once it lands, the review runs on the same 24 to 72 hour clock as the rest of your Know Your Customer files. Withdrawals then follow their own timing after that check clears.

Dodge the slips that get address proof declined

Most rejections repeat the same handful of causes, and each one adds another 24 to 72 hours while you resend. Knowing them in advance saves the round trip.

Staleness leads the list. A bill or statement older than three months fails on the date alone, no matter how clear the scan is. Right behind it comes the address mismatch: the document shows the home you moved out of, or a spelling that differs from your account. Fix the profile or find a document with the current address before you upload.

Then there is the missing-issuer problem. A plain page of numbers with no letterhead, logo or bank branding could have come from anywhere, so the reviewer cannot trust it. The document has to look like the organisation that sent it.

The subtler ones trip up players who felt sure they got it right:

• Cropped image. Send the whole document, top to bottom, so the date and issuer stay in frame.
• PO box instead of a home. Verification needs a residential address, not a postal box.
• Edited or blurred file. Any sign of retouching voids it; upload the original untouched copy.
• Name in a different form. A middle name added or a first name shortened has to match the account exactly.
• Screenshot with no branding. A raw screen grab of an online account rarely carries enough proof; download the issuer's PDF instead.

Upload only through the verification section of your account, never through public chat or an unrelated email. One clean, current document usually clears in a day or two. Once your address is confirmed, read up on why checks get declined and why the casino asks for ID in the first place. You can also scan the full list of deposit and withdrawal methods before you request that first payout.

Answers to common proof of address questions